> For the complete documentation index, see [llms.txt](https://docs.pearlswap.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pearlswap.ai/use-it/troubleshooting.md). # If something looks wrong ### My PRL has not arrived Deposits wait for the Pearl network to settle them, and Hyperliquid can be slow when it is busy. The screen shows how far along it is. You can close the page and come back; nothing depends on it staying open. If it has been much longer than usual, the money is still yours. Payments are never dropped and never sent twice: they wait until they can go through, and go through once. ### The address badge did not appear The **Move PRL** screen only shows a deposit address once your browser has checked the guardians' signatures on it. If that check does not pass, no address is shown, on purpose. Try again in a moment. Never send PRL to an address you were given somewhere else, by anyone, for any reason. ### It says my Hyperliquid account cannot be paid yet An account that has never been used cannot receive anything on Hyperliquid. Put any small amount into it there, then come back. ### It says the amount is too small or too large Every transfer has a smallest and largest amount ([Fees and limits](/reference/fees-and-limits.md)). PRL you send anyway is sent back to you in full. ### I sent PRL from an exchange account Send only from a wallet you control. Exchanges send from pooled addresses and credit deposits to their own systems, so the payment may not be attributable to you, and anything sent back would go to the exchange rather than to you. ### A swap ended without PRL Then your money went back to where it came from, in full, apart from the network's own charge for the return. The screen says which of the reasons it was. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.pearlswap.ai/use-it/troubleshooting.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.