> For the complete documentation index, see [llms.txt](https://docs.pearlswap.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pearlswap.ai/reference/faq.md).

# Questions people ask

**Do I need an account?** No sign-up and no email: you use your own wallets at both ends. If that ever has to change, it will say so here and on the screen, before you pay anything.

**Do you hold my PRL?** No. PRL that has crossed sits in an escrow that needs two of three guardians, and we are one of them. During a swap we briefly hold what you paid, for the time it takes to buy your PRL; that is capped and the screen says so.

**Can you freeze or reverse my transfer?** Not on our own. We cannot move escrowed funds without another guardian, and we cannot redirect a payout: the destination comes from your signature or from the deposit address itself.

**What if you disappear?** We are one signer of three. The other two can continue without us.

**What if two of the three collude?** Then they can move the funds. That is the trust assumption, and it is why who the guardians are matters more than any line of our code.

**Why not make it trustless?** Pearl and Hyperliquid are different kinds of chain with no shared execution, so a claim on one cannot be verified by the other without a bridge of some sort. A federated escrow that both chains enforce is the honest version of what is achievable today, and it does not ask you to trust any single party.

**Where does the price come from?** The PRL/USDC order book on Hyperliquid. We show you what you will receive before you pay, and buy within a limit set at that moment. If the market moves past it, the swap does not go ahead and your money comes back.

**Why does my Hyperliquid account need to have been used?** Hyperliquid will not let a transfer reach an account that has never received anything. Put any small amount into it first.

**Can I use an exchange account?** Withdraw to a wallet you control first. Exchange addresses are pooled, and anything sent back would go to the exchange rather than to you.

**Can I check any of this myself?** Yes, and without our cooperation. The guardians' public keys are in the page, so a deposit address can be recomputed independently. The escrow's spending conditions on Pearl and the authorised signers of the Hyperliquid account are both on-chain and public. The amount quoted is the amount delivered, and both chains show it.

**How do I report a problem?** For anything that looks like a security issue, contact us privately first and give us time to fix it before making it public. We do the same for others.


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